News & Media

Device financing partner of BT, and others, secures $65m to expand its international reach and build out its software platform for handset payments, insurance, and upgrades. Investors include several industry heavyweights such as John Malone, Niek Jan Van Damme, and Glenn Lurie.

With high-end smartphones now topping $2,000, Glow's platform positions itself at the sweet spot of rising device prices and tightening carrier balance sheets.

Glow lands $65M to disrupt how smartphones are sold—telcos offload debt, consumers get instant loans.

This innovative short-term payments capability offers interest free financing across 3, 6, and 9-month terms, available to both new and existing EE customers. It’s seamlessly integrated with EE’s online store, making it easier than ever for customers to access the latest gaming and tech products with flexible payment options.

Glow’s Asia business is excited to announce a new partnership with Vitality Group, a global life insurance company. The program will focus initially on the Australia market, to be followed by certain other markets around the world.

Many of you will recall that at MWC ’25, Glow announced its new ‘ADMIN INSIDE” tech that allows Telcos/Retailers to insource phone administration by eliminating the Administrator/TPA….and thus increasing phone insurance margins by 20-30%. It's astonishing.

José María, former Chairman and CEO of Telefónica, brings over two decades of transformative leadership in the global telecom industry, including key roles at GSMA and board positions across major telecom and financial institutions. Now joining Glow's Advisory Board, his expertise is expected to significantly accelerate the company's product innovation and market expansion.

The Telecom industry has a proud history and yet all the press and sexiness seems to go to the OEMs and the social media companies. When in fact the whole world as we know it rests on the shoulders of the telecom industry. Without the Telecom industry life as we now it would not exist. We connect people and bring them together. It is the telecom industry that delivers day in and day out for humanity.

A leading global consumer electronics brand, Samsung UK, sought to enhance its financing program to improve customer satisfaction, accelerate application processing, and outperform industry benchmarks. Through a strategic partnership and rapid integration with the Glow platform, the company achieved significant commercial and operational gains.

Glow’s MWC announcement of its new breakthrough tech capability - called “Admin Inside” - has been well received. Now Telcos can remove their current administrators and see Phone Insurance margins explode.

Glow is pleased to confirm the signing of a new long-term contract between Glow and EE in the UK to provide consumer credit to EE customers.

The telecom insurance software specialist Glow Services announced at Mobile World Congress in Barcelona new product capabilities to handle claims. With the 'Admin Inside' feature, customers can handle all administrator functions within the Glow platform, without the need for third-party administrators to manage claims.

"At MWC ’25, Glow made a significant announcement about ‘ADMIN INSIDE”. This new tech allows Telcos to effectively insource phone administration which increases phone insurance margins by up to 30%. By digitizing the phone insurance product and taking all the functions/activities performed by the administrator and building them into our tech, the Telco can now remove the administrator entirely saving large amounts of money.

Glow is pleased to announce the development of its new ‘Future Financing’ initiative which contains innovative new financing structures and insurance offerings for mass market robots.

Since unveiling ‘Admin Inside,’ Glow has seen strong interest from telcos eager to boost margins and performance by automating administrator functions and embedding insurance regulation directly into the tech. By combining Glow’s InsurTech platform, insurance license, and fronter agreements, telcos can now insource phone insurance, enhancing both profitability and customer engagement.

Barcelona, March 5, 2025 – Glow Services Corp, a leading software provider for the telecom industry, today announced a groundbreaking product capability at the World Mobile Congress in Barcelona. Andrew Cole, Glow’s Co-founder and Executive Chairman, in a keynote speech, described the innovation as a potential game-changer for the phone insurance market.

Glow CEO Christiaan Ross joined an esteemed panel from across the industry to discuss how Fintech innovations empower our Telco partners to remove cost and drive revenue growth through the power of the Glow Tech Platform.

At MWC Glow revealed its 'Fraud Intelligence Service' that eliminates phone fraud suffered by Telcos. Around 2-5% of all phones sold by telcos are stolen by fraud gangs...significant EBITDA is lost.

"This year has been a transformative one for Glow. In a fast-paced montage of milestones, we launched a suite of new SaaS platforms—our InsurTech solution, a GreenTech upgrade and trade-in system, and cutting-edge Anti-Fraud technology—each designed to push the boundaries of what telcos can offer their customers. As our technology gained traction, we expanded our footprint across Canada, several EU countries, New Zealand, and the MENA region. Along the way, multiple new telco clients chose Glow as their partner, marking a year of growth, innovation, and global momentum."

Fraud targeting 0% APR phone loan programs is surging globally, with operators in Europe and North America facing losses of up to hundreds of millions annually. Glow’s technology virtually eliminates this risk, achieving fraud rates as low as 3 basis points while maintaining high customer approval rates

Former EVP & CEO of Verizon Consumer Group will join Glow's device financing and insurance technology board of advisors at a time when the company is experiencing rapid growth.

Glow to Speak and its head of security to receive a prize as one of Top 30 Chief Security Officers in the UK.

Glow is pleased to announce its multi-year contract extension with Samsung UK.

Glow is excited to share that its suite of SaaS platforms—covering device financing, insurance, and trade-in/upgrade services—has officially expanded into six new markets. With launches now underway in Canada, Spain, Belgium, Portugal, the MENA region, and New Zealand, Glow continues to grow its global footprint and bring smarter, more seamless device solutions to telcos and retailers around the world.

Mats, the outgoing Director General of GSMA and former CEO of Tele2, is widely credited with driving transformational change within the telecom industry. He now joins Glow’s Advisory Board, which includes top former telco CEOs and financial leaders from major global institutions.

One feature of the Glow tech is that it is 'Ready to Go'. No/low code integration and designed for Telecoms. Simple modular capabilities to allow easy customisation. Clients can use our systems immediatly which comes with embedded 'industry first' capabilities. Device Financing and Insurance that is ready to go.

Combining for the first time our AI Board and CEO Boards, we held our annual three-day series of events, this year in London. The culmination of the events was an Industry Dinner at the Shard: we were honoured to host 125 guests from 20 different Telcos, OEMs & retailers from across the globe.

Handset theft in the Telco industry is increasingly driven by organized fraud gangs, with some operators facing fraud rates exceeding 10%. Glow’s proprietary technology tackles this challenge by automating fraud prevention, reducing losses to just 2–3 basis points and unlocking significant profitability for Telcos.

Glow is pleased to announce the execution today of a US Telco phone instalment plan transaction, with underlying collateral totaling approximately $800mm. Glow is facilitating this financing structure to secure off-balance sheet treatment for the Top 3 US Telco, at extremely low cost of funds and high capital efficiency.

Operational for a few months, we are announcing the addition of some of the world’s leading experts in AI who have joined the Glow AI Advisory Board.

"Glow is pleased to announce its new phone circular economy program. Glow’s GreenTech platform now has a built in Circular Economy Program variant that elevates the number of phone - and consumer electronics device - upgrades and trade-ins. "

Glow is pleased to confirm the signing of a new long-term contract between Glow and EE in the UK to provide consumer credit to EE customers. The Glow platform will help support EE in offering customers yet more options for how they can purchase consumer electronics as part of its ongoing plans.

While Device as a Service has faced challenges—particularly around complex device returns and customer confusion—some Telcos are now finding success with rising net adds. Glow’s integrated FinTech, InsurTech, and GreenTech platforms simplify DaaS program design and end-of-term options, helping Telcos boost profitability and maintain high customer satisfaction.

Andy, former CEO of Telstra and AXA Asia Pacific Holdings, brings deep expertise in telecom, insurance, and cybersecurity, along with advisory roles at McKinsey and the Australian Government. He joins the Glow Board alongside global industry leaders, where his experience will play a key role in accelerating Glow’s expansion across Asia.

In addition to its core SaaS-based technology, Glow provides certain optional managed services including receivable financing, insurance underwriting and device residual value management.

We are pleased to announce the signing of a long term contract between Glow and Samsung in Australia. Today we launched a new nationwide “Samsung Finance” device financing program with multiple innovative features.

We have launched the new Glow GreenTech platform to fabulous reviews by clients. Our latest tech “has no peer” according to one large carrier and we have built something that finally integrates multiple elements into one seamless & beautiful end-to-end journey.

Professional fraud rings are driving global handset fraud rates as high as 15%, costing operators hundreds of millions annually with little support from law enforcement. Glow’s proprietary technology reduces fraud to near-zero levels—just 3 basis points—while maintaining over 75% accept rates, offering a breakthrough solution for secure, profitable device financing.

To accelerate Glow's offerings, we're excited to announce that Gavin Patterson, President & CSO of Salesforce and former Group CEO of BT Group, is joining the Board of Advisors of Glow Services Corp

Glow today announces the establishment of its new Board of Advisors comprising of seven former CEOs of telecoms companies, two financing experts and the CBI President. The role of the Board is to help the Company achieve its strategic growth objectives and market expansion. The establishment of the new Board follows Glow’s new fintech launch with a major global OEM in the UK and its expansion to the Netherlands, Germany, the Nordics and the USA.

"At MWC, Glow made a major announcement introducing its new tech capability called “Admin Inside”. This injects modern technology into the old Phone Insurance sector, building all the functions performed by the Administrators (Asurion, Chubb, Assurant etc) as well as all Insurance regulation into our InsurTech platform. This removes the need for the administrator and will turbocharge Telco profitability. Saving Telcos over $10bn globally in administrator fees."

Glow is now a fintech for mobile phone financing with its first major global customer: a large company in the global top 20 in terms of market cap. The EU launch has been excellent with volumes significantly above pre-launch numbers and when compared vs Klarna, we are chosen 3:1. Our client is ecstatic as are we.

Glow is pleased to announce that David Thompson will be joining Glow as US Head of Legal and Regulation.

Combining for the first time our AI Board and CEO Boards, we held our annual three-day series of events, this year in London.

Glow has introduced its new ‘ADMIN INSIDE’ technology, designed to help Telcos and Retailers manage phone administration in-house by removing the need for third-party administrators. This shift has the potential to improve phone insurance margins by 20–30%, and the announcement has already generated strong interest from industry partners.

Operational for a few months, we are announcing the addition of some of the world’s leading experts in AI who have joined the Glow AI Advisory Board.